Privacy Policy

1. Introduction

RetailAI ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customer service platform.

2. Information We Collect

• Contact information (name, email, phone number)
• Business information (company name, role)
• Customer service interaction data
• Payment information

3. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your questions and service requests
• Develop new products and services

4. Google User Data and Gmail API Usage

When you connect Google to RetailAI, we process limited Google user data with your consent to retrieve emails, show inbox conversations, generate suggested replies, and send messages where configured.

RetailAI's use of data received from Google APIs follows the Google API Services User Data Policy, including Limited Use requirements. We do not use this data for targeted advertising or sale to data brokers.

5. Sharing and Disclosure

We do not sell your data. We may share data with trusted partners who help operate our services (hosting, email delivery, security/monitoring), under appropriate data protection terms.

6. Data Retention and Security

We retain information as needed to provide services and meet legal obligations. We apply security controls such as encryption in transit, restricted access, and operational monitoring.

7. Contact

For privacy questions, contact support@withretailai.com.